Developer of cloud-based call center software designed to help growing businesses to improve customer satisfaction while reducing costs. The company's cloud-based call center software uses IVR, ACD and skills-based routing technology that seamlessly integrates ITSM and CSM service desks, enabling businesses to communicate with their customers and manage the entire call center operations using the Web.
Generating Revenue
Privately Held (backing)
Venture Capital-Backed
The company raised $100 million of Series B venture funding in a deal led by Viking Global Investors on October 3, 2018, putting the company's post-money valuation north of $1 billion. Draper Fisher Jurvetson Management also participated in the round. The company intends to use the funds to grow their global operations, marketing and sales organizations.
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